Legal
SMS Terms
How text messaging works in Resto Intelligence today, what it is used for, and what is not enabled.
What messages are sent
Text messages sent through Resto Intelligence are transactional: they relate to a guest's own reservation, waitlist entry, table, or event request at the restaurant they contacted. Examples include a reservation confirmation, a change or cancellation, a reminder, and a table-ready notice.
Message frequency depends on the guest's own activity with that restaurant; there is no recurring campaign.
What is not enabled
Marketing and promotional text messaging is not enabled. The product blocks it structurally rather than relying on a setting, and it will remain blocked until inbound opt-out handling is implemented and reviewed.
Automatic inbound keyword handling — including STOP, HELP, and START replies processed from the carrier — is not implemented. We say this plainly rather than implying a capability we do not have.
Stopping messages
To stop messages now, ask the restaurant to record your opt-out, or contact support@restointelligence.com. A recorded guest opt-out is permanent in the product and cannot be reversed by staff, and it blocks further messages to that number before any message is sent.
Charges and delivery
Message and data rates may apply according to your mobile plan. Delivery depends on your carrier and cannot be guaranteed. Messages are not encrypted end-to-end and should not be used for sensitive information.
Who is responsible
The restaurant decides who is messaged and is responsible for having the permissions its messaging requires. Resto Intelligence LLC provides the messaging capability and does not guarantee compliance with telecommunications or messaging law.
Contact
Questions about messages you received: support@restointelligence.com. Privacy questions: privacy@restointelligence.com.
Business Mailing Address: Resto Intelligence LLC, 5155 Atlanta Highway, Ste 101 PMB 1002, Alpharetta, GA 30004, United States. Written notices may be sent to this address. It is a mailing address only, and is not a registered agent address, a registered office, or a statement of our principal place of business.